ESSENTIAL DUTIES AND RESPONSIBILITIES
This position will be responsible for securing samples and coordinating testing within the lab(s), providing scheduling and data management support, and maintaining scheduling and data management integrity to ensure exceptional customer service levels.
EXAMPLES OF WORK
Listed examples are illustrative and representative of the tasks required of this position and are not intended to be complete or exclusive.
· Utilize various resources to determine schedule and enter on scheduling tool
· Update various software programs with project data
· Communicate with clients regarding project status
· Provide basic forecast information based on local order book to Operations
· Provide transparency into the project workflow
· Leverage Interteks network of Laboratories to support project completion
· Perform other work as required
REQUIRED QUALIFICATIONS
· HS Diploma or GED
· 2+ years directly related experience, with direct customer interaction
· Excellent customer service and interpersonal skills
· Excellent communication skills, in both verbal and written formats
· Excellent prioritization, time management and organizational skills
· Microsoft Office proficiency, including Word, Excel, and Outlook and Web-Based Computer Programs
· Must have a proactive and positive attitude
· Must be detail oriented
· Ability to work independently in a fast-paced, multi-tasking environment with shifting priorities
· Ability to make timely decisions and problem-solve effectively
About Intertek
Intertek offers a salary and benefit package competitively placed within the local market. We promote a culture where motivated, customer-oriented employees can flourish, experience professional fulfillment, and reach their highest potential. We offer medical, prescription, dental, vision, life and disability insurance plans, 401(k) with company match, paid time off (vacation, sick, holiday), Flexible Spending Account (FSA), Employee Assistance Program (EAP), tuition reimbursement, and more.
We are an Equal Opportunity Employer and do not discriminate against applicants due to veterans status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.