Responsible for servicing automobiles and light trucks with a commitment to the Williams Way and the Mission of Jack Williams Tire Company by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
Retrieves customer vehicles into service area for service preparation.*
Performs all tire servicing jobs to include mounting, dismounting, balancing, repairing and TPMS diagnosing.*
Maintains technical knowledge to perform routine repairs and maintenance service work requested in accordance with approved quality and efficiency standards.*
Completes service related paperwork per JWT standards in an accurate manner.*
Assists service technicians in the completion of various repairs.*
Completes pre/post-test drives of vehicles in accordance with company and DOT standards, as needed.*
Assists with inventory control activities by unloading delivery trucks, shelving inventory and retrieving/delivering parts.*
Provides customer shuttle transportation as needed.*
Ensures equipment is maintained and functional at all times by performing routine maintenance as needed.*
Ensures work area is clean and orderly and meets JWT and safety standards.*
Wears personal protective equipment in accordance with safety standards.*
Maintains a professional image and demonstrates courteous behavior with customers and other team members.*
Attends all required staff meetings, training seminars and maintains required certifications.*
Acts as TIA mentor as assigned.*
Maintains a flexible schedule to include weekend, holiday and evening hours; regularly works between 40 and 48 hours per week and occasionally works over 60 hours per week.*
Performs other related duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read and comprehend instructions, procedural guides, policies and memos. Ability to effectively present information in one-on-one and small group situation to customers and other employees of the company.
Math Ability:
Ability to add, subtract, multiply, and divide using whole numbers.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have basic computer knowledge.
Education/Experience:
No degree required; and less than one year prior experience.
Skills:
Written Communication Skills
Technical Communication
Customer Service
Manual Dexterity Skills
Ability to stand for long periods of time
Team Relations
Multi-tasking
Professionalism
Certificates and Licenses:
Valid drivers license
TIA certifications
Equipment:
Tire Lift
Tire Balancer
Tire Machine
Various automotive power and hand tools
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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